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Updated QnA about Google Mail in Userguides

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Ilya Sobolev 2021-02-24 14:53:07 +03:00
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Web/Controls/Help/Troubleshooting/Mail/Mail.ascx
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<p><span class="answer">A:</span>When connecting via Google Connect, which uses OAuth authentication model, no private mailbox data such as login or password is sent to the portal <b>Mail</b> module. That is why you cannot change any such settings later in the mailbox parameters. During the connection the portal is given permission to access your Gmail mail box using the issued permission token. Sometimes it might happen that the permission is revoked (you can either do it yourself or this might happen due to some Google issues). You will need to reconnect your mailbox to the portal once again.</p>
<p>To do that go to the <b>Settings</b> - <b>Accounts Management</b> and click the proper mail account. The <b>Account Settings</b> dialog window will be opened. Click the <b>Google Reconnect</b> button to go through the Google Connect procedure once again. After that your mailbox should be back up and running.</p>
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<div class="question_answer" id="GmailcomService_13">
<p><span>Q:</span>I added my Gmail account and entered credentials and I'm sure they are correct, but I keep on recieving the ‘Username and Password not accepted’ error. What's wrong?</p>
<p><span class="answer">A:</span>To connect to third-party applicaitons, you need to generate a password. These passwords can only be used if <b>two-step verification</b> is enabled. To generate the required password,</p>
<ol>
<li>go to the official <a target="_blank" href="https://myaccount.google.com/">My Google Account</a> page;</li>
<li>open the <b>Security</b> section on the left;</li>
<li>select <b>App Passwords</b> (you must have <b>two-step verification</b> option enabled), <b>Select app</b>, then <b>Select device</b> and <b>Generate</b> a 16-character password;</li>
<li>tap <b>Done</b>.</li>
</ol>
<p>To find more information about signing in with App Passwords, visit <a target="_blank" href="https://support.google.com/accounts/answer/185833?hl">this</a> page.</p>
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<div class="gs_content" id="IssueswithHotmailcomService_block">