318 lines
34 KiB
Plaintext
318 lines
34 KiB
Plaintext
<%@ Control Language="C#" Inherits="BaseContentUserControls" %>
|
||
<%@ Register Namespace="TeamLab.Controls" Assembly="__Code" TagPrefix="cc" %>
|
||
|
||
<script runat="server">
|
||
protected override void Init()
|
||
{
|
||
PageTitle = PageCaption = "Troubleshooting. Mail";
|
||
MetaKeyWords = "";
|
||
MetaDescription = "";
|
||
|
||
var guides = new GuidesModel();
|
||
|
||
guides.CaptionRelatedTips = "Related Tips & Tricks";
|
||
guides.Title = "Report Templates";
|
||
guides.RelatedTips = "Are you tired of generating reports manually? Now you can set up needed parameters once and regularly receive automatic reports by email.";
|
||
guides.LearnMore = "Learn more...";
|
||
(Page as BasePage).Guides = guides;
|
||
}
|
||
|
||
</script>
|
||
<div class="MainHelpCenter GettingStarted">
|
||
<ul class="TableOfContents">
|
||
<li><span class="gs_link gs_active" id="all">All</span></li>
|
||
<li><a class="gs_link" id="GeneralIssues" href="#GeneralIssues">General issues</a></li>
|
||
<li><a class="gs_link" id="IssueswithGmailcomService" href="#IssueswithGmailcomService">Issues with Gmail.com service</a></li>
|
||
<li><a class="gs_link" id="IssueswithHotmailcomService" href="#IssueswithHotmailcomService">Issues with Hotmail.com / Outlook.com services</a></li>
|
||
<li><a class="gs_link" id="IssueswithYahoocomService" href="#IssueswithYahoocomService">Issues with Yahoo.com services</a></li>
|
||
<li><a class="gs_link" id="IssueswithMailruService" href="#IssueswithMailruService">Issues with Mail.ru service</a></li>
|
||
<li><a class="gs_link" id="IssueswithYandexruService" href="#IssueswithYandexruService">Issues with Yandex.ru service</a></li>
|
||
<%-- <li><a class="gs_link" id="IssueswithQipruService" href="#IssueswithQipruService">Issues with QIP.ru service</a></li>--%>
|
||
<li><a class="gs_link" id="IssueswithYourOwnDomains" href="#IssueswithYourOwnDomains">Issues after you add your own domain to the mail server</a></li>
|
||
</ul>
|
||
<div class="keyword_block">
|
||
<ul>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/onlyoffice-mail/onlyoffice-mail.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/inbox/inbox.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/email-accounts/email-accounts.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/email-adresses/email-adresses.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/receive-email/receive-email.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-gmail-account/connect-gmail-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-hotmail-account/connect-hotmail-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-outlook-account/connect-outlook-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-mailru-account/connect-mailru-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-yahoo-account/connect-yahoo-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/connect-yandexru-account/connect-yandexru-account.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/corporate-mail-service/corporate-mail-service.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/exe-attachments/exe-attachments.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/messages-without-images/messages-without-images.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/ms-internet-explorer-support/ms-internet-explorer-support.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/two-step-verification/two-step-verification.ascx" /></li>
|
||
<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/mail-server/mail-server.ascx" /></li>
|
||
</ul>
|
||
</div>
|
||
|
||
|
||
|
||
<div class="gs_content" id="GeneralIssues_block">
|
||
<h2>General issues</h2>
|
||
<div class="question_answer" id="GeneralIssues_1">
|
||
<p><span>Q:</span>I connected my mail account to <b>Mail</b> module, but keep getting an error about invalid login or password. What is the reason?</p>
|
||
<p><span class="answer">A:</span>The reason is that either login or password information you entered is not correct. Please check the entered credentials and try once again.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_2">
|
||
<p><span>Q:</span>I try to connect my mail account, but get an error about unknown provider settings. What can be done?</p>
|
||
<p><span class="answer">A:</span>The reason is that the settings for the mail service you try to use cannot be added automatically and must be entered manually. Please refer to <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">this page</a> or consult your mail service documentation to enter the correct settings.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_3">
|
||
<p><span>Q:</span>My mail account fails to connect giving me an error about the server response time ('A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond'). What is this about?</p>
|
||
<p><span class="answer">A:</span>The error means that the server, where your mail account is located, could not respond to the request from the <b>Mail</b> module. This could be due to the reason that the server is not available at the IP address registered with it, or has some other major connectivity problems. You should check if the server is available at the moment using the mail service web interface (if there is any), check the mail service address you entered and its spelling (POP3, IMAP or SMTP - please note, that they are usually different from the mail service address and have some prefix like 'pop', 'imap' or 'smtp' in the beginning).</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_4">
|
||
<p><span>Q:</span>I get the 'The server has unexpectedly disconnected' error. What is the reason?</p>
|
||
<p><span class="answer">A:</span>The reason for the server disconnection might be the server availability issue. Please check if the server is available at the moment using the mail service web interface (if there is any) or try again later.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_5">
|
||
<p><span>Q:</span>I get the 'ConnectAsync timeout' error. What does it mean?</p>
|
||
<p><span class="answer">A:</span>The error means that the server address you entered exists but has some connectivity problems. This might be due to the heavy traffic to or from the server, the server long response time. You should check if the server is available at the moment using the mail service web interface (if there is any) or wait and try again later.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_6">
|
||
<p><span>Q:</span>I get the 'The SMTP server does not support authentication' error. What can be done?</p>
|
||
<p><span class="answer">A:</span>This error means that the SMTP server (used to send mail messages) of your mail provider service does not support authentication when being connected. Please disable the authentication for it (go to the <b>Advanced</b> settings for the mail account, find <b>Send mail</b> section and set <b>None</b> as the <b>Authentication Type</b>. Then save the settings and try again.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_7">
|
||
<p><span>Q:</span>I get my messages without the inline and background images in them. Why is this so?</p>
|
||
<p><span class="answer">A:</span>This is done for the security reasons. If you need to see the inline or background images from the received email use the <b>Show images</b> button to show them. In case some images are not shown even after that, please ask the sender to either send these images or HTML variant of the page as an attachement. In this case everything should be delivered correctly.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_8">
|
||
<p><span>Q:</span>I am trying to send a message with the <em>.exe</em> file as an attachment but it fails. Is that forbidden somehow?</p>
|
||
<p><span class="answer">A:</span>The reason might be that the mail service you use does not allow to send files with the <em>.exe</em> extension as an attachment for the security reasons. This is a normal behavior of some mail services, e.g. Gmail.com. In case you still need to send such a file we can recommend you put it into an archive (<em>.zip</em>, <em>.rar</em>, etc) and password protect it. After you tell the recipient the password to the archive, he/she will be able to unpack it and get the <em>.exe</em> file.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_9">
|
||
<p><span>Q:</span>I cannot connect my account to the online office <b>Mail</b> service. Please help.</p>
|
||
<p><span class="answer">A:</span>Try to sign in to the mail account you are trying to add using its web interface (if there is one) with the login and password you usually use for it. The reason might be that it blocks the attempts to sign in for the security reasons (you should see the notification in the web interface if this is the reason) or your password has changed. In case you use a corporate mail service and try to connect it to the online office <b>Mail</b>, you will need to ask your company administrator for the right credentials and settings for the account connection.</p>
|
||
</div>
|
||
<div class="question_answer" id="GeneralIssues_10">
|
||
<p><span>Q:</span>The online office <b>Mail</b> does not work. I use Microsoft Internet Explorer browser. Is it not supported?</p>
|
||
<p><span class="answer">A:</span>The latest versions of Microsoft IE are supported. Please try to reset the browser parameters to the default values. This can be done using the official <a href="http://support.microsoft.com/kb/923737">Microsoft special utility</a> for that.</p>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="gs_content" id="IssueswithGmailcomService_block">
|
||
<h2>Issues with Gmail.com service</h2>
|
||
<div class="question_answer" id="GmailcomService_1">
|
||
<p><span>Q:</span>I own a web site and have corporate Gmail mail service with the "mail@example.com" address is connected to my domain. I try to connect my mail to the online office <b>Mail</b> but fail. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try the following steps:</p>
|
||
<ol>
|
||
<li>Fill in the appropriate fields with the login and password of your mailbox account;</li>
|
||
<li>Switch to the advanced settings window using the <b>Advanced</b> button;</li>
|
||
<li>Enter the data from the table below:
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/gmail/gmail.ascx" />
|
||
<div class="notehelp">More information about Gmail settings can be found in the <a target="_blank" href="https://support.google.com/mail/answer/7126229">official documentation here</a>. A wider list of the settings for the most popular mail services is available <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">here</a>.</div>
|
||
</li>
|
||
<li>Leave the login and password unchanged;</li>
|
||
<li>Click the <b>Save</b> button.</li>
|
||
</ol>
|
||
<p>Now the account should connect properly.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_2">
|
||
<p><span>Q:</span>I cannot connect my Gmail account. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try to access your account using the Gmail web interface. The reason might be that Gmail restricts the online office <b>Mail</b> access to your account for the security reason. You will see the notification in your mailbox about that. Allow the access for the online office <b>Mail</b> in the Gmail settings and try again to connect the account to the portal.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_3">
|
||
<p><span>Q:</span>My Gmail account cannot be connected to the online office <b>Mail</b>. When I enter Gmail using the web interface there are no notifications there about the online office <b>Mail</b>. What can be done?</p>
|
||
<p><span class="answer">A:</span>The reason might be that you have enabled 2-step verification for the mailbox access. In case it is really so, try and create an application-specific password for the online office. Please follow the <a target="_blank" href="https://accounts.google.com/b/0/IssuedAuthSubTokens">link</a> to create the password. The Gmail service will suggest that you name the application that you want to create the password for and will issue a password afterwards. You will need to copy it, enter the online office <b>Mail</b> and try to connect the Gmail account again using <b>not</b> your account password, but the one you received from the Gmail service.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_4">
|
||
<p><span>Q:</span>I'm trying to connect my Gmail account to the online office <b>Mail</b>, but an error occurs.</p>
|
||
<p><span class="answer">A:</span>Please try to connect your Gmail account via OAuth (Google Connect).</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_5">
|
||
<p><span>Q:</span>I'm trying to connect my Gmail account with two-step verification, but an error occurs.</p>
|
||
<p><span class="answer">A:</span>After enabling two-step verification under your Gmail account, you should have received a message with the instructions on how to connect your email account to third-party email clients. You need to generate a one-time password and use it for connecting your Gmail account to the online office <b>Mail</b>. Alternatively, you can take advantage of OAuth (Google Connect).</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_6">
|
||
<p><span>Q:</span>I connected my Gmail account with two-step verification to the online office <b>Mail</b>. The problem is that I cannot send messages in the online office <b>Mail</b> - an error occurs each time. I tried to access my account using the Gmail web interface, but I failed to find any messages there.</p>
|
||
<p><span class="answer">A:</span>After enabling two-step verification under your Gmail account, you should have received a message with the instructions on how to connect your email account to third-party email clients. If you enabled two-step verification after connecting your Gmail account to the online office <b>Mail</b>, you need to proceed through these steps:</p>
|
||
<ol>
|
||
<li>Generate a one-time password in the Gmail web interface for connecting your Gmail account to a third-party email client;</li>
|
||
<li>Access the online office <b>Mail</b>, open the <b>Settings</b> section of the left-side menu and select the <b>Accounts Management</b> option;</li>
|
||
<li>Right-click your Gmail account, select the <b>Edit</b> menu option and enter the one-time password you generated at Step 1.</li>
|
||
</ol>
|
||
<p>Your Gmail account will be connected anew and you will be able to send messages.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_7">
|
||
<p><span>Q:</span>I connected my Gmail account via IMAP protocol, but I receive only messages into the 'Inbox' folder, the messages do not go into the 'Sent' folder.</p>
|
||
<p><span class="answer">A:</span>Access your Gmail account settings via the Gmail web interface and make sure the 'Sent' folder is available via IMAP protocol, i.e. the 'Show in IMAP' box next to the 'Sent Mail' label must be checked.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_8">
|
||
<p><span>Q:</span>I connected my Gmail account and now get both the previously received and sent messages from there to my online office <b>Mail</b> <b>Inbox</b> folder. Have I done something wrong?</p>
|
||
<p><span class="answer">A:</span>No, nothing is wrong. It is a feature of Gmail work with the POP3 protocol that it sends both received and sent messages.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_9">
|
||
<p><span>Q:</span>I connected my Gmail account but receive no mail. Where is it?</p>
|
||
<p><span class="answer">A:</span>Please try to access your account using the Gmail web interface. The reason might be that Gmail restricts the online office <b>Mail</b> access to your account for the security reason. You will see the notification in your mailbox about that. Allow the access for the online office <b>Mail</b> in the Gmail settings and go to the online office <b>Mail</b> after that, your mail should be received alright.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_10">
|
||
<p><span>Q:</span>I connected my Gmail account, allowed to access it by third party applications at the security settings page, but still receive no mail. Where is it? </p>
|
||
<p><span class="answer">A:</span>It might happen that you had received your mail before you connected your Gmail account to the online office <b>Mail</b> using a desktop or mobile mail client. Gmail.com service allows to receive the mail via POP3 protocol once only marking it <em>'downloaded'</em> after that and not allowing to get it again.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_11">
|
||
<p><span>Q:</span>I connected my Gmail account, received all the messages, but cannot send anything. What's wrong?</p>
|
||
<p><span class="answer">A:</span>Please try to access your account using the Gmail web interface. The reason might be that Gmail will ask you to authorize again for the security reasons to prove that it was you who wants to connect to your mailbox using a third party application, i.e. the online office <b>Mail</b>.</p>
|
||
</div>
|
||
<div class="question_answer" id="GmailcomService_12">
|
||
<p><span>Q:</span>I connected my Gmail account using the OAuth (Google Connect) and later it stopped working. What can I do to reconnect?</p>
|
||
<p><span class="answer">A:</span>When connecting via Google Connect, which uses OAuth authentication model, no private mailbox data such as login or password is sent to the portal <b>Mail</b> module. That is why you cannot change any such settings later in the mailbox parameters. During the connection the portal is given permission to access your Gmail mail box using the issued permission token. Sometimes it might happen that the permission is revoked (you can either do it yourself or this might happen due to some Google issues). You will need to reconnect your mailbox to the portal once again.</p>
|
||
<p>To do that go to the <b>Settings</b> - <b>Accounts Management</b> and click the proper mail account. The <b>Account Settings</b> dialog window will be opened. Click the <b>Google Reconnect</b> button to go through the Google Connect procedure once again. After that your mailbox should be back up and running.</p>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="gs_content" id="IssueswithHotmailcomService_block">
|
||
<h2>Issues with Hotmail.com / Outlook.com services</h2>
|
||
<div class="question_answer" id="HotmailcomService_1">
|
||
<p><span>Q:</span>I try to connect my Outlook mail to the online office <b>Mail</b> but fail. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try the following steps:</p>
|
||
<ol>
|
||
<li>Fill in the appropriate fields with the login and password of your mailbox account;</li>
|
||
<li>Switch to the advanced settings window using the <b>Advanced</b> button;</li>
|
||
<li>Enter the data from the table below:
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/outlook/outlook.ascx" />
|
||
<div class="notehelp">More information about Outlook settings can be found in the <a target="_blank" href="https://www.outlook-apps.com/outlook-com-pop-settings/">official documentation here</a>. A wider list of the settings for the most popular mail services is available <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">here</a>.</div>
|
||
</li>
|
||
<li>Leave the login and password unchanged;</li>
|
||
<li>Click the <b>Save</b> button.</li>
|
||
</ol>
|
||
<p>Now the account should connect properly.</p>
|
||
</div>
|
||
<div class="question_answer" id="HotmailcomService_2">
|
||
<p><span>Q:</span>I'm trying to connect my Hotmail.com account, but an error occurs.</p>
|
||
<p><span class="answer">A:</span>Please try to access your account using the Hotmail.com web interface. It may happen that Hotmail.com blocks suspicious connecting attempts. Please confirm that it's you who tries to connect the email account to the online office <b>Mail</b> by entering the CAPTCHA code.</p>
|
||
</div>
|
||
<div class="question_answer" id="HotmailcomService_3">
|
||
<p><span>Q:</span>I connected my Outlook account to the online office <b>Mail</b> but cannot send messages – an error occurs. When I access my account at www.outlook.com, everything is OK, there are no additional messages there.</p>
|
||
<p><span class="answer">A:</span>When your Outlook mail account is successfully connected, you should receive a message with the following subject: <b>Please sign in to your Outlook.com account</b>. Open and read this message. Follow the link it contains to allow the online office <b>Mail</b> application to work with your Outlook mail account.</p>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div class="gs_content" id="IssueswithYahoocomService_block">
|
||
<h2>Issues with Yahoo.com service</h2>
|
||
<div class="question_answer" id="YahoocomService_1">
|
||
<p><span>Q:</span>I try to connect my Yahoo mail to the online office <b>Mail</b> but fail. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try the following steps:</p>
|
||
<ol>
|
||
<li>Fill in the appropriate fields with the login and password of your mailbox account;</li>
|
||
<li>Switch to the advanced settings window using the <b>Advanced</b> button;</li>
|
||
<li>Enter the data from the table below:
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/yahoo/yahoo.ascx" />
|
||
<div class="notehelp">More information about Yahoo settings can be found in the <a target="_blank" href="https://help.yahoo.com/kb/SLN4075.html">official documentation here</a>. A wider list of the settings for the most popular mail services is available <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">here</a>.</div>
|
||
</li>
|
||
<li>Leave the login and password unchanged;</li>
|
||
<li>Click the <b>Save</b> button.</li>
|
||
</ol>
|
||
<p>Now the account should connect properly.</p>
|
||
</div>
|
||
<div class="question_answer" id="YahoocomService_2">
|
||
<p><span>Q:</span>I cannot connect my Yahoo.com account to the online office <b>Mail</b> although I am sure I entered all the parameters (including login and password information) correctly. What am I doing wrong?</p>
|
||
<p><span class="answer">A:</span>Yahoo.com service allows the POP3 protocol connection for paid accounts only. If you do not have a paid account you can connect your Yahoo.com mailbox to the online office <b>Mail</b> via the IMAP protocol.</p>
|
||
</div>
|
||
</div>
|
||
|
||
|
||
<div class="gs_content" id="IssueswithMailruService_block">
|
||
<h2>Issues with Mail.ru service</h2>
|
||
<div class="question_answer" id="MailruService_1">
|
||
<p><span>Q:</span>I try to connect my Mail.ru mail to the online office <b>Mail</b> but fail. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try the following steps:</p>
|
||
<ol>
|
||
<li>Fill in the appropriate fields with the login and password of your mailbox account;</li>
|
||
<li>Switch to the advanced settings window using the <b>Advanced</b> button;</li>
|
||
<li>Enter the data from the table below:
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/mailru/mailru.ascx" />
|
||
<div class="notehelp">More information about Mail.ru settings can be found in the <a target="_blank" href="https://help.mail.ru/mail-help/mailer/popsmtp">official documentation here</a>. A wider list of the settings for the most popular mail services is available <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">here</a>.</div>
|
||
</li>
|
||
<li>Leave the login and password unchanged;</li>
|
||
<li>Click the <b>Save</b> button.</li>
|
||
</ol>
|
||
<p>Now the account should connect properly.</p>
|
||
</div>
|
||
<div class="question_answer" id="MailruService_2">
|
||
<p><span>Q:</span>I see the mail from the <b>Spam</b> box of my Mail.ru account in my <b>Inbox</b> of the online office <b>Mail</b>. What is to be done do hide it?</p>
|
||
<p><span class="answer">A:</span>Mail.ru service sends both incoming mail and spam via POP3 protocol by default, it is a feature of this mail service. You can select the folders to be used for POP3 protocol transfer at the Mail.ru account settings page.</p>
|
||
</div>
|
||
</div>
|
||
|
||
<div class="gs_content" id="IssueswithYandexruService_block">
|
||
<h2>Issues with Yandex.ru service</h2>
|
||
<div class="question_answer" id="YandexruService_1">
|
||
<p><span>Q:</span>I own a web site and have corporate Yandex Mail service with the "mail@example.com" address is connected to my domain. I try to connect my mail to the online office <b>Mail</b> but fail. What is to be done?</p>
|
||
<p><span class="answer">A:</span>Please try the following steps:</p>
|
||
<ol>
|
||
<li>Fill in the appropriate fields with the login and password of your mailbox account;</li>
|
||
<li>Switch to the advanced settings window using the <b>Advanced</b> button;</li>
|
||
<li>Enter data from the table below:
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/yandex/yandex.ascx" />
|
||
<div class="notehelp">More information about Yandex.ru settings can be found in the <a target="_blank" href="https://yandex.ru/support/mail-new/mail-clients.html">official documentation here</a>. A wider list of the settings for the most popular mail services is available <a href="<%=VirtualPathUtility.ToAbsolute("~/troubleshooting/mail-tables.aspx")%>">here</a>.</div>
|
||
</li>
|
||
<li>Leave the login and password unchanged;</li>
|
||
<li>Click the <b>Save</b> button.</li>
|
||
</ol>
|
||
<p>Now the account should connect properly.</p>
|
||
</div>
|
||
<div class="question_answer" id="YandexruService_2">
|
||
<p><span>Q:</span>I successfully connected my Yandex.ru account via IMAP protocol, but I received messages without tags.</p>
|
||
<p><span class="answer">A:</span>Yandex.ru service uses tags within its own web interface, the tags are not transferred via IMAP protocol.</p>
|
||
</div>
|
||
</div>
|
||
|
||
<%-- <div class="gs_content" id="IssueswithQipruService_block">
|
||
<h2>Issues with QIP.ru services</h2>
|
||
<div class="question_answer" id="QipruService_1">
|
||
<p><span>Q:</span>I successfully connected my QIP.ru account via IMAP protocol, but I received messages without tags.</p>
|
||
<p><span class="answer">A:</span>QIP.ru service uses tags within its own web interface, the tags are not transferred via IMAP protocol.</p>
|
||
</div>
|
||
<div class="question_answer" id="QipruService_2">
|
||
<p><span>Q:</span>I am using one of the alternative email addresses from the QIP.ru service (name@pochta.ru, name@pisem.net, etc.) What data should I enter to the account settings?</p>
|
||
<p><span class="answer">A:</span>No matter which mail address from the QIP.ru service you use, you will need to enter the same settings:</p>
|
||
<cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Troubleshooting/Mail/MailTables/qip/qip.ascx" />
|
||
</div>
|
||
</div>--%>
|
||
|
||
<div class="gs_content" id="IssueswithYourOwnDomains_block">
|
||
<h2>Issues after you add your own domain to the mail server</h2>
|
||
<div class="question_answer" id="YourOwnDomains_1">
|
||
<p><span>Q:</span>I added my own domain and created mailboxes using the Mail Server feature, but I cannot send/receive messages.</p>
|
||
<p><span class="answer">A:</span>Please verify, if you've added the <b>MX (Mail Exchange) record</b> in your domain DNS settings correctly. The <b>MX record</b> determines where to deliver email messages. The necessary data to configure your domain MX record so that it points to Mail Server are being provided in the <b>Add domain</b> Wizard within the online office <b>Mail Server</b> section.</p>
|
||
<p>Besides, the reason might be that the DNS record for your domain has not been updated yet. It may take up to 24 hours for the changes to take effect. </p>
|
||
<p>To verify your domain DNS settings, you can use your domain settings panel or click the <b>Actions</b>
|
||
<img alt="Actions button" src="<%=VirtualPathUtility.ToAbsolute("~/images/Help/GettingStarted/ActionsIcon.png")%>" />
|
||
button next to the domain name on the online office <b>Mail Server</b> page and select the <b>DNS Settings</b> option from the menu. The <b><em>your_domain_name</em> domain settings</b> window will open, where you can see which of the records are not updated yet. </p>
|
||
</div>
|
||
<div class="question_answer" id="YourOwnDomains_2">
|
||
<p><span>Q:</span>The messages are being sent, but they are going into recipients' Spam folders.</p>
|
||
<p><span class="answer">A:</span>Please verify, if you've added the <b>SPF (Sender Policy Framework)</b> and <b>DKIM (DomainKeys Identified Mail) records</b> in your domain DNS settings correctly. The <b>SPF record</b> proves that Mail Server is authorized to send email on behalf of your domain. The <b>DKIM record</b> allows to add a unique digital signature into your outgoing messages so that recipients could check if the messages are really come from your domain. If these records are configured correctly, the possibility that your messages will come into spam decreases. The necessary data to configure all the DNS records for your domain are being provided in the <b>Add domain</b> Wizard within the online office <b>Mail Server</b> section.</p>
|
||
<p>Besides, the reason might be that the DNS records for your domain have not been updated yet. It may take up to 24 hours for the changes to take effect. </p>
|
||
<p>To verify your domain DNS settings, you can use your domain settings panel or click the <b>Actions</b>
|
||
<img alt="Actions button" src="<%=VirtualPathUtility.ToAbsolute("~/images/Help/GettingStarted/ActionsIcon.png")%>" />
|
||
button next to the domain name on the online office <b>Mail Server</b> page and select the <b>DNS Settings</b> option from the menu. The <b><em>your_domain_name</em> domain settings</b> window will open, where you can see which of the records are not updated yet. </p>
|
||
<div class="notehelp">
|
||
To verify, if your outgoing messages are properly authenticated, you can send a test message to yourself and view the received message properties. Depending on the email provider, that can be done in different ways. In Gmail, for example, select the 'Show original' option from the menu of the opened message. Find the 'Authentication-Results' header and check, if it contains the following text: <em>spf=pass</em> and <em>dkim=pass</em>.
|
||
</div>
|
||
</div>
|
||
<div class="question_answer" id="YourOwnDomains_3">
|
||
<p><span>Q:</span>All the messages from Mail Server are being sent and delivered correctly, but for one exception: they are going into Spam, if recipients have accounts at live.com, hotmail.com, outlook.com.</p>
|
||
<p><span class="answer">A:</span>These services don't use live DNS lookup for SPF and Sender ID verification, consequently they don't have access to up-to-date information on your domain DNS records and the sender cannot be authenticated. In this case, the 'Authentication-Results' header of a received message contains the following text: 'spf=temperror'.</p>
|
||
<p>You can send a message to <a target="_blank" href="mailto:senderid@microsoft.com">senderid@microsoft.com</a> specifying your domain in it. Then the sender ID information will be updated.</p>
|
||
<p>You can also insert your SPF record into the Windows Live Hotmail cache. To do that:</p>
|
||
<ol>
|
||
<li>Follow the link: <a target="_blank" href="http://www.microsoft.com/mscorp/safety/technologies/senderid/resources.mspx">http://www.microsoft.com/mscorp/safety/technologies/senderid/resources.mspx</a></li>
|
||
<li>In the 'Sender ID Tools' section, click the 'Submit a request to have your domain added to the SIDF cache' link.</li>
|
||
<li>Select the 'Sender Information for Hotmail Delivery' service in the list.</li>
|
||
<li>Fill in the required fields in the form that opens and click 'Submit'.</li>
|
||
</ol>
|
||
</div>
|
||
</div>
|
||
|
||
</div>
|