61 lines
6.6 KiB
Plaintext
61 lines
6.6 KiB
Plaintext
<%@ Control Language="C#" Inherits="BaseContentUserControls" %>
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<%@ Register Namespace="TeamLab.Controls" Assembly="__Code" TagPrefix="cc" %>
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<script runat="server">
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protected override void Init()
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{
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PageTitle = PageCaption = "ONLYOFFICE Enterprise Edition FAQ";
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MetaDescription = "ONLYOFFICE is a multifuntional portal for business collaboration and project management. Find answers to the frequently asked questions about ONLYOFFICE.";
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MetaKeyWords = "";
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}
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</script>
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<div class="MainHelpCenter FAQ">
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<h1>Enterprise Edition FAQ</h1>
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<div class="keyword_block">
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<ul>
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<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/local-server/local-server.ascx" /></li>
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<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/server-version/server-version.ascx" /></li>
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<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/install-ONLYOFFICE/install-ONLYOFFICE.ascx" /></li>
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<li><cc:LocalizeContent runat="Server" ControlName="~/Controls/Help/Tags/enterprise-edition/enterprise-edition.ascx" /></li>
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</ul>
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</div>
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<h5>What is Enterprise Edition?</h5>
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<p>For the organizations that find the GNU AGPL license unsuitable we released <b>Enterprise Edition</b>. That is a paid downloadable version of ONLYOFFICE distributed under a commercial proprietary license. It aims at organizations and businesses, whose policy doesn't favor public licensed software and who'd like to receive technical assistance.</p>
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<h5>What are the system requirements for the Enterprise Edition?</h5>
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<p>The system requirements for different versions of <b>Enterprise Edition</b> can be viewed at the following pages:</p>
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<ul>
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<li><a href="<%=VirtualPathUtility.ToAbsolute("~/server/docker/enterprise/system-requirements.aspx")%>">Docker version</a></li>
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<li><a href="<%=VirtualPathUtility.ToAbsolute("~/server/virtual/enterprise/system-requirements.aspx")%>">Virtual machine image version</a></li>
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</ul>
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<h5>What license is applied for Enterprise Edition?</h5>
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<p><b>Enterprise Edition</b> is distributed under the commercial proprietary license. The complete license text can be found <a target="_blank" href="https://help.onlyoffice.com/products/files/doceditor.aspx?fileid=4485697&doc=R29zSHZNRi9LYnRTb3JDditmVGpXQThVVXhMTWdja0xwemlYZXpiaDBYdz0_IjQ0ODU2OTci0">here</a>.</p>
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<h5>What is the difference between Community Edition and Enterprise Edition?</h5>
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<p><b>Enterprise Edition</b> has advanced functions not present in <b>Community Edition</b> and its price includes the support recommendations for the application installation, data transfer from the previous versions and installations of the updates.</p>
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<h5>What premium functions are included into Enterprise Edition?</h5>
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<p>The advanced functions for the Enterprise Edition include mail merge, <b>Control Panel</b> which allows to perform portal and editors rebranding, use advanced portal administrator options such as audit trail, login history, data backup (including automatic backup) and restore, integrate Active Directory via LDAP settings, switch the portals to HTTPS protocol and update <b>Enterprise Edition</b> using the in-built update mechanism.</p>
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<h5 id="paidsupport">What does Enterprise Edition support include?</h5>
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<p><b>Enterprise Edition</b> support includes the following:</p>
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<ul>
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<li>general questions on ONLYOFFICE functionality,</li>
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<li>email recommendations on installation, installation updates, configuration of Mail and Talk.</li>
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</ul>
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<p class="move_closer">The support is provided 9/5 with the initial response time 24 hours and is performed via a dedicated manager.</p>
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<h5>What is the price for Enterprise Edition?</h5>
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<p>You can always find the current pricing list for <b>Enterprise Edition</b> <a href="https://www.onlyoffice.com/enterprise-edition.aspx">here</a>.</p>
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<h5>I want to buy Document Server only as I do not need other components (Community Server, Mail Server, etc). Is that possible?</h5>
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<p>Yes, it is possible. You can purchase the <a href="https://www.onlyoffice.com/integration-edition-prices.aspx">Integration Edition</a> which presents <b>Document Server</b> without all the other components.</p>
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<h5>How do I get the license key for Enterprise Edition?</h5>
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<p>When you click the <b>Buy Now</b> button at the <a class="name_link" href="https://www.onlyoffice.com/enterprise-edition.aspx">Enterprise Edition</a> page, you will be redirected to the form where you can make a request for the <b>Enterprise Edition</b>. After that you will receive a mail message with the download and purchase links. After the payment is made, you will receive the mail message containing the license key file.</p>
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<%-- <h5>What is going to happen to my Enterprise Edition if I cancel subscription?</h5>
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<p>If you cancel subscription for the <b>Enterprise Edition</b> portal it will get the 'Unregistered' status meaning that you will no longer be eligible to receive the support and <b>Enterprise Edition</b> updates and premium functions.</p>
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<h5>What will happen when my Enterprise Edition license expires?</h5>
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<p>When the license expires, the portal will continue working as before: everything will be in its place (your user database, all community, CRM, projects and documents), but <b>Control Panel</b> will become unavailable.</p>
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<h5>How can I prolong my Enterprise Edition license?</h5>
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<p>The easiest way to prolong your <b>Enterprise Edition</b> license automatically is to select the 'Recurring payment' option during the initial purchase. If you choose not to do so, once the license has expired you will have to go to the <a class="name_link" href="https://www.onlyoffice.com/enterprise-edition.aspx">Enterprise Edition</a> page and buy the license anew. After that you will again receive a mail message with the license key file which can be uploaded to your <b>Enterprise Edition</b> installation using the <b>Control Panel</b>.</p>--%>
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<h5 id="internet_connection">Does Enterprise Edition need an internet connection for proper functioning?</h5>
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<p><b>Enterprise Edition</b> does not need an internet connection for regular day-to-day operations.</p>
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<h5>I have questions not listed here. Where I can ask them?</h5>
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<p>If you have more pre-sale questions please feel free to write to us at <a href="mailto:sales@onlyoffice.com">sales@onlyoffice.com</a>. Questions concerning your purchased subscription of <b>Enterprise Edition</b> can be asked via <a href="mailto:server@onlyoffice.com">server@onlyoffice.com</a></p>
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</div> |